Refund Policy

1. Payment Policy

Payment is collected in full at the time of booking. By completing payment, you authorize Santa Barbara Apostille Office to charge the stated amount to your card and to begin processing your service request.

All prices are stated in U.S. dollars. Applicable government fees, shipping costs, and any add-on services (notarization, translation, rush processing) are included in the total displayed at checkout.

2. Cancellation and Refunds: Apostille Services

Before Processing Begins

If you cancel your apostille order before we have submitted your documents to the California Secretary of State or U.S. Department of State, you are eligible for a full refund minus a $25 administrative processing fee.

To cancel before processing, contact us immediately at (805) 866-4199 or goletacheapnotary@gmail.com. Cancellations must be received during business hours (every day, 8am–10pm PT).

After Submission to the Government

Once your documents have been submitted to the California Secretary of State or U.S. Department of State, no refund is available for the apostille service fee. Government processing is non-reversible and we cannot retrieve submitted documents.

If the government rejects your documents due to an error on our part, we will resubmit at no additional charge or issue a full refund at your election.

Same-Day and Rush Orders

Rush surcharges (+$100/document) and Same-Day surcharges (+$150/document) are non-refundable once we have begun expedited processing, regardless of the outcome of the underlying apostille request.

Appointment No-Shows

If you miss a scheduled drop-off or mobile service appointment without providing at least 2 hours’ advance notice, a $35 no-show fee will be deducted from any applicable refund. We will attempt to contact you to reschedule at no additional charge if you notify us before the appointment time.

3. Cancellation and Refunds: Translation Services

Before Translation Work Begins

If you cancel a translation order before our translator has begun work on your documents, you are eligible for a full refund minus a $25 administrative processing fee.

After Translation Work Has Begun

Once translation work has commenced, refunds are prorated based on the percentage of work completed. If translation is fully complete, no refund is available for the translation fee.

If you are dissatisfied with the quality of a completed translation, contact us within 7 days of delivery. We will review your concerns and, at our discretion, provide corrections, a partial refund, or a full refund if the translation contains material errors attributable to our translator.

4. Shipping Fees

Shipping fees are non-refundable once a shipment has been dispatched. If a shipment is lost or damaged in transit, we will work with the carrier to file a claim on your behalf.

5. Notarization Fees

Notarization fees are non-refundable once notarization has been performed. If a notarization is rejected by the Secretary of State due to an error on our part, we will re-notarize and resubmit at no additional charge.

6. Government Rejection

In the rare event that the California Secretary of State or U.S. Department of State rejects your apostille request:

• If the rejection is due to a defect in your original document (e.g., improper notarization by a third party, expired notary commission, incorrect document format), our service fee is non-refundable. We will advise you on how to correct the issue and resubmit.
• If the rejection is due to an error on our part, we will resubmit at no charge or issue a full refund at your election.

7. How to Request a Refund

To request a refund, contact us by:

• Phone: (805) 866-4199, every day, 8am–10pm PT
• Email: goletacheapnotary@gmail.com

Please include your booking reference number, the name on the order, and the reason for your refund request. We will respond within 1 business day and process approved refunds within 5–10 business days to the original payment method.

8. Chargebacks

If you initiate a chargeback with your card issuer without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and provide documentation of services rendered. We strongly encourage you to contact us directly, we resolve the vast majority of disputes quickly and fairly.

9. Changes to This Policy

We may update this Refund Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact

Santa Barbara Apostille Office
1117 State St, Santa Barbara, CA 93101
(805) 866-4199
goletacheapnotary@gmail.com
Open every day, 8:00am – 10:00pm PT